WHERE DO YOU SHIP?
Currently, shipping is available pan-India. International shipping is not offered at this time.
DO YOU OFFER FREE SHIPPING?
Yes! Standard shipping is free on all orders above ₹999, and a flat shipping rate of ₹77 is charged for orders below ₹999. Express shipping options may be available at checkout for an additional fee regardless of order total. (Please note: Express delivery timelines are managed directly by courier partners and cannot be guaranteed).
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Ready-to-Ship Items: Packed and dispatched within 1–3 business days. Delivery typically takes 3–7 business days post-dispatch depending on your pincode.
Pre-Order Items: Handcrafted specifically for you and require 1–3 weeks for creation prior to dispatch. Once shipped, standard delivery timelines apply.
*Tracking information and updates will be sent directly via email or WhatsApp.
CAN I CANCEL MY ORDER?
Because items are either handcrafted to order / preorders or prepared quickly for dispatch, cancellations are only accepted within 12 hours of placing your order — only if production or packing hasn't already begun.
To request a cancellation, please reach out with your Order # immediately via Instagram DM or on WhatsApp! 📩
Approved Cancellation Options:
- 100% Store Credit: Receive full value issued as a code (valid for 6 months).
- Bank Refund: Subject to a 2.5% fee deduction to cover non-refundable payment gateway charges.
*Note: Once an order has entered production or has been dispatched, cancellations are strictly not accepted.
WHAT IS YOUR RETURN & REFUND POLICY?
Because every piece is individually handmade with love, all sales are final. Returns, exchanges, or refunds are only accepted in the rare event that an item arrives damaged or incorrect.
MANDATORY REQUIREMENT: You must provide a clear, uncut and unedited unboxing video from start to finish (showing the sealed package being opened). Claims without a valid unboxing video sent within 48 hours of delivery cannot be processed.
If verified, you can choose between:
- 100% Store Credit: Issued as a code valid for 6 months.
- 100% Bank Refund: Refunded directly to your original payment method.
HOW DO STORE CREDITS WORK?
Store credits are issued as unique gift/discount codes sent directly via DM or email. They are valid for 6 months from the date of issue, can be applied at checkout toward any future purchase, and are linked exclusively to the email address used on your original order!
HOW DO I PLACE A CUSTOM ORDER?
Custom requests are always welcome! You can reach out directly via DM on Instagram or send a direct message on WhatsApp with your design ideas, and I'll chat with you about possibilities, materials, and timelines!
ARE CUSTOM ORDER SLOTS ALWAYS OPEN?
Custom slots are accepted periodically depending on production bandwidth and scheduled collection drops. Feel free to message anytime to check current custom availability!
ARE THERE ANY MATERIAL LIMITATIONS FOR CUSTOMS?
Crochet Customs: Open year-round depending on schedule availability.
Fuse Bead Customs: Subject to specialty material stock. Since raw materials are imported in batches, custom bead requests may require extra notice if specific shades or quantities need restocking.
WHAT QUALIFIES AS A BULK ORDER?
A minimum of 10 pieces of the exact same product and design qualifies as a bulk order.
HOW FAR IN ADVANCE SHOULD I PLACE A BULK ORDER?
Crochet Bulk Orders: Must be placed at least 1 month in advance.
Fuse Bead Bulk Orders: Must be placed at least 2 months in advance to allow adequate time for imported material processing and hand assembly.
*Please plan well ahead during peak holiday and festive seasons!
DO YOU OFFER SAMPLES FOR BULK INQUIRIES?
Yes, sampling is available prior to full production runs. However, sample pieces and sample shipping costs must be paid upfront.
ARE THERE DISCOUNTS ON BULK ORDERS?
Orders above ₹5,000 are eligible for up to a 10% bulk discount. Standard shipping charges still apply to bulk orders. All bulk pricing and tier discounts are fixed and non-negotiable.
HOW IS MY PERSONAL INFORMATION USED?
Your privacy is taken very seriously. Personal information (name, delivery address, phone number, and email) is strictly used for order fulfillment, shipping logistics, and necessary updates regarding your purchase.
IS MY DATA SHARED WITH THIRD PARTIES?
Never. Your personal details are never sold, traded, or shared with external parties—except for the courier service responsible for delivering your package.
HOW CAN YOU GET IN TOUCH WITH ME?
Since Krismatic Koncepts is a solo artisan business run entirely by me, direct messaging is the fastest way to reach out regarding custom orders, order help, or general questions!
Email: krismatickoncepts@gmail.com
Location: Mumbai, Maharashtra, India📍
WHAT ARE MY WORKING HOURS?
I usually respond to messages within 24 hours between Monday and Saturday. Thank you so much for supporting my small, handmade creations!
WHERE DO YOU SHIP?
Currently, shipping is available pan-India. International shipping is not offered at this time.
DO YOU OFFER FREE SHIPPING?
Yes! Standard shipping is free on all orders above ₹999, and a flat shipping rate of ₹77 is charged for orders below ₹999. Express shipping options may be available at checkout for an additional fee regardless of order total. (Please note: Express delivery timelines are managed directly by courier partners and cannot be guaranteed).
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Ready-to-Ship Items: Packed and dispatched within 1–3 business days. Delivery typically takes 3–7 business days post-dispatch depending on your pincode.
Pre-Order Items: Handcrafted specifically for you and require 1–3 weeks for creation prior to dispatch. Once shipped, standard delivery timelines apply.
*Tracking information and updates will be sent directly via email or WhatsApp.
CAN I CANCEL MY ORDER?
Because items are either handcrafted to order / preorders or prepared quickly for dispatch, cancellations are only accepted within 12 hours of placing your order — only if production or packing hasn't already begun.
To request a cancellation, please reach out with your Order # immediately via Instagram DM or on WhatsApp! 📩
Approved Cancellation Options:
- 100% Store Credit: Receive full value issued as a code (valid for 6 months).
- Bank Refund: Subject to a 2.5% fee deduction to cover non-refundable payment gateway charges.
*Note: Once an order has entered production or has been dispatched, cancellations are strictly not accepted.
WHAT IS YOUR RETURN & REFUND POLICY?
Because every piece is individually handmade with love, all sales are final. Returns, exchanges, or refunds are only accepted in the rare event that an item arrives damaged or incorrect.
MANDATORY REQUIREMENT: You must provide a clear, uncut and unedited unboxing video from start to finish (showing the sealed package being opened). Claims without a valid unboxing video sent within 48 hours of delivery cannot be processed.
If verified, you can choose between:
- 100% Store Credit: Issued as a code valid for 6 months.
- 100% Bank Refund: Refunded directly to your original payment method.
HOW DO STORE CREDITS WORK?
Store credits are issued as unique gift/discount codes sent directly via DM or email. They are valid for 6 months from the date of issue, can be applied at checkout toward any future purchase, and are linked exclusively to the email address used on your original order!
HOW DO I PLACE A CUSTOM ORDER?
Custom requests are always welcome! You can reach out directly via DM on Instagram or send a direct message on WhatsApp with your design ideas, and I'll chat with you about possibilities, materials, and timelines!
ARE CUSTOM ORDER SLOTS ALWAYS OPEN?
Custom slots are accepted periodically depending on production bandwidth and scheduled collection drops. Feel free to message anytime to check current custom availability!
ARE THERE ANY MATERIAL LIMITATIONS FOR CUSTOMS?
Crochet Customs: Open year-round depending on schedule availability.
Fuse Bead Customs: Subject to specialty material stock. Since raw materials are imported in batches, custom bead requests may require extra notice if specific shades or quantities need restocking.
WHAT QUALIFIES AS A BULK ORDER?
A minimum of 10 pieces of the exact same product and design qualifies as a bulk order.
HOW FAR IN ADVANCE SHOULD I PLACE A BULK ORDER?
Crochet Bulk Orders: Must be placed at least 1 month in advance.
Fuse Bead Bulk Orders: Must be placed at least 2 months in advance to allow adequate time for imported material processing and hand assembly.
*Please plan well ahead during peak holiday and festive seasons!
DO YOU OFFER SAMPLES FOR BULK INQUIRIES?
Yes, sampling is available prior to full production runs. However, sample pieces and sample shipping costs must be paid upfront.
ARE THERE DISCOUNTS ON BULK ORDERS?
Orders above ₹5,000 are eligible for up to a 10% bulk discount. Standard shipping charges still apply to bulk orders. All bulk pricing and tier discounts are fixed and non-negotiable.
HOW IS MY PERSONAL INFORMATION USED?
Your privacy is taken very seriously. Personal information (name, delivery address, phone number, and email) is strictly used for order fulfillment, shipping logistics, and necessary updates regarding your purchase.
IS MY DATA SHARED WITH THIRD PARTIES?
Never. Your personal details are never sold, traded, or shared with external parties—except for the courier service responsible for delivering your package.
HOW CAN YOU GET IN TOUCH WITH ME?
Since Krismatic Koncepts is a solo artisan business run entirely by me, direct messaging is the fastest way to reach out regarding custom orders, order help, or general questions!
Email: krismatickoncepts@gmail.com
Location: Mumbai, Maharashtra, India📍
WHAT ARE MY WORKING HOURS?
I usually respond to messages within 24 hours between Monday and Saturday. Thank you so much for supporting my small, handmade creations!